FAQs

How to use the app

Simply click on our app on your device, enter your login details if you are already signed up or register in one easy step, to enjoy using our service.

How to switch between the accounts

Switching between the 2 account types is easy. Click the menu icon on the top left of your screen, just at the bottom, you’d find a button to switch your account with a click

Do i need to have a food safety certificate

Well, it is not compulsory to have one at the moment. But if you do have one already, it will be an advantage too. If the laws change in this regard, we will notify you in earnest.

How to withdraw my earnings from my wallet

Withdrawing your earnings is a simple process. Ensure to include all the details required in the restaurant sign up process. To withdraw, just go to the “Wallet” option in the “Menu” and click on withdraw to receive your earnings in your bank account instantly.

How many times in a week can I withdraw from my earnings?

There are no limits to how many times you can withdraw your earnings weekly. Whenever the need arises, simply use the withdrawal option and you’re good to go.

How will Foodelo pay into my account?

Your earnings will be paid into your bank account through a direct money transfer from Foodelo

Can I have more than two restaurants on the app?

Yes, you can have more than 2 restaurants on the app. Managing all your restaurant locations is seamless on our app

Can I have a Customer account and Vendor account at the same time?

Yes, you can have a Customer account and a Vendor account at the same time. We know sometimes as a vendor, you just want to relax and be taken care of.

Are there going to be Quality Control checks?

Yes, there would be routine quality control checks to ensure that the standard of food being sold on our platform is at it’s best at all times.

If yes, How many times in a year will there be Quality Control checks?

We will have these checks done 2 times a year, for every restaurant location.