Privacy Policy
Foodelo Privacy Statement for Customers This Privacy Statement
(“Statement”) explains how Foodelo Solutions Limited ("Foodelo",
"we", "us", "our", etc.) collects, uses, and discloses Personal
Data (as defined below) of customers on our website located at:
www.foodelo.africa, or the various associated websites,
platforms or applications (collectively and each individually,
the "Foodelo Platform"). At Foodelo, we are committed to
protecting the privacy of everyone in our community and who
makes use of our services. By visiting and/or using the Foodelo
Platform, you consent to the collection, use, storage,
disclosure, and transfer of your Personal Data as set out in
this Statement. In some cases, we may ask you to provide
explicit consent if we intend to process your Personal Data
otherwise than as indicated in this Statement, however sometimes
your consent may be implied through your conduct with us.
Restaurants, convenience stores, pharmacies, grocery stores and
other businesses that offer products for delivery (“Partners”)
on the Foodelo Platform may offer their products for delivery
directly through the Foodelo Platform or may use the Foodelo
Platform to provide delivery services for orders placed on the
Partner’s own website, application or ordering platform. In such
circumstances, we will process data received from such Partners
in accordance with this Statement. If you do not agree with any
part of this Statement, you should not conduct any transactions
on the Foodelo Platform, navigate away from the Foodelo Platform
immediately, and uninstall our application. What and why we
process personal data Personal Data (or “your Data”) means any
information or set of information from which we are able,
directly, or indirectly, to personally identify you, by
reference to an identifier e.g. name, email address, phone
number, etc. Personal Data does not include data where the
identity has been removed (anonymous data). Whenever you
interact with the Foodelo Platform we collect and process your
Personal Data. Foodelo may process your Personal Data for the
following purposes: 1. Customer Accounts If you interact with
the Foodelo Platform, you are given the opportunity to create an
account with us. We use this information to administer your
account, enable your access to the Foodelo Platform, verify your
identity as an authorized user concerning your account, and to
implement, carry out and maintain security measures aimed at
protecting our customers from identity theft, fraud and
unauthorized access to an account. The following Personal Data
must be provided by you when you sign up for an account: Name
Contact data Password of your selection You may choose to
register for an account with us via a third-party social media
network, including Facebook, Apple, and Google ("Social Media").
If you do so, you authorize us to access certain Social Media
account information consistent with your Social Media privacy
settings, including your name. We use this information to
administer your account, and to enable your access to the
Foodelo Platform. At the time of signing up for an account, we
also automatically collect your IP address and device
information. 2. Ordering process We process the Personal Data
you provide to us when you place an order. This Personal Data is
needed to confirm and execute your order, and to process your
payment, and a possible refund (if applicable). We process the
following Personal Data in the ordering process: Name Delivery
address data Contact data Order and transaction data Payment
data Age verification data At the time of placing an order, we
also automatically collect your IP address and device
information, to help protect against theft, fraud, and
unauthorized access to an account. We collect your order history
including the date, time, cost, order type (takeout or delivery
order), physical address and delivery instructions (if a
delivery order), method of purchase, and order details,
including specific food items ordered and special-order
instructions. We use this information to ensure that your order
has been completed, to allow you to select previously entered
addresses for future deliveries and to improve our service
offerings. When you place an order for delivery, you may
communicate with the courier delivering your order via phone,
text or in-app or web chat. We collect this Communications Data
including date and time, as well as the content of text or
in-app messages. We process this data for the purposes of
customer service and fraud detection and prevention. Upon
delivery, the courier delivering your order may take and provide
to you and/or us a picture of the delivered order. This is for
the purpose of supporting any inquiries you or your courier may
have about the delivery of your order. Please be aware that if
you submit an order for alcohol, you will be asked to provide
government-issued identification upon delivery, and Foodelo may
process age verification data (such as your date of birth), to
confirm that you are of legal age. Payment operations are
outsourced to our payment processors, and we do not store your
credit card information in our systems other than the first four
and last four digits of the credit card number. 3. Partner and
courier reviews We may offer you the opportunity to submit a
review of couriers and/or Partners on the Foodelo Platform. We
may process the following Personal Data when you post a
restaurant review: Name Contact data Review When your review is
published, the review, your first name and the initial of your
last name, may be made available to couriers and/or Partners.
Restaurants may be provided with the opportunity to respond to
your feedback. You also consent to us using such reviews (but
not your name and contact information) in any marketing or
advertising materials. 4. Customer services and support When you
contact our customer services support, we will use the Personal
Data you provide to answer your question or handle your
complaint. We process the following Personal Data for customer
service purposes: Name Address data (if applicable) Contact data
Order and transaction data Payment data (if applicable) Comments
and Communications Data (if applicable) We may process Personal
Data via call recordings to provide customer support, including
to investigate and address user concerns and to monitor and
improve our customer support responses and processes. We retain
the above information to assist you in the future and to improve
our customer service and service offerings, and for training and
quality purposes. 5. Social media: We may offer you the
opportunity to otherwise engage with Foodelo or its content on
or through social media. When you engage with us through Social
Media websites, plug-ins, and applications, you may allow us to
have access to and disclose certain information associated with
your Social Media account (e.g., name, username, email address,
profile picture) to deliver content or as part of the operation
of the website, plug-in, or application. 6. Loyalty programs
Foodelo offers loyalty programs to provide you with discounts.
When you make use of one of our loyalty programs, we process
your Personal Data to provide you with the discounts or offers
as set out in the respective loyalty program. We process the
following Personal Data for Foodelo Rewards: Address data Order
history We process the following Personal Data for “Refer a
Friend”: Your name and contact data Name and contact data of the
recipient We do not use the names or contact data submitted in
these circumstances for any other purpose without the consent of
you or the email recipient to do so. Please ensure that you only
submit contact data of individuals with whom you have a personal
or family relationship and who would want to receive the
message. We process the following Personal Data for promotional
partnerships and offers: Transaction data We may receive from
promotional partners data (including Personal Data) to verify
your entitlement to applicable offers/discounts, to detect and
prevent fraud and process any applicable offers/discounts.
Promotional partners are independently responsible for the
collection and use of any Personal Data that they share with us.
You can find more information on how they handle your Personal
Data in their respective privacy policies. 7. Customer research
To make sure that our services are aligned with your preferences
and to improve our services and platforms, Foodelo may approach
you to conduct customer research such as but not limited to,
surveys, user testing and focus groups. We only send you these
types of communications with your prior consent unless this is
not necessary according to the applicable law. Participation in
the customer research is completely voluntary. If you do not
wish to receive communications about customer research, you can
unsubscribe from them in the messages itself. Foodelo may
process the following Personal Data for research purposes: Name
Contact data. Order and transaction data. Research input. 8.
Analytics Foodelo uses your Personal Data to create data in
aggregate and/or de-identified format to conduct internal
analytics, improve the Foodelo Platform including our range of
products and services and any other legally permissible purpose.
9. Marketing and other communications We process your Personal
Data to send you (personalized) marketing messages and
notifications. Such messages include the latest news, discounts,
products, and services (including offers of products, services,
and discounts from select third parties, as described below
under “Sharing with others”), updates about new Partners and
other communications that may be the subject of direct
marketing. We may contact you by telephone, SMS/MMS, and email
and if you use our mobile application, via push notification. We
will not send you any direct marketing communications unless you
have separately consented to receive such communications, or
such consent has been deemed to have been given under applicable
law. If you no longer wish to receive direct marketing
communications, you can opt-out using the unsubscribe mechanism
in the marketing communication itself (e.g. by clicking the
unsubscribe link at the bottom of an email or by replying with
the word "STOP" to an SMS/MMS or by following other provided
instructions). To manage push notifications, go to the settings
page of your phone or tablet and change the push notification
permission for the Foodelo app. If you switch off in-app push
notifications, you will no longer receive updates on your orders
via push. We may also process your Personal Data to notify you
occasionally about important changes or developments to the
Foodelo Platform, products, services, or your account. You
cannot opt out of receiving notifications of important changes
or developments (e.g. to this Statement or the Terms of
Service/Use) unless you discontinue use of the Foodelo Platform.
We process the following Personal Data for marketing and
communication purposes: Name Address data. Contact data. Order
and transaction data. Review(s) (optional) Campaign data
(optional) DeviceID Cookie and Technology data 10. Cookies and
App analytics Foodelo and its third-party service providers use
cookies or similar technologies for functional, analytical, and
marketing purposes. A “cookie” is a tiny element of data that
the Foodelo Platform can send to your browser, which may then be
stored on your web browser or mobile device so we can recognize
you when you return. Data processed for cookie purposes defer
per purpose (functional, analytical, or marketing) and depend on
the preferences set by you. Please see the “Marketing and other
communications” section for more information on how Foodelo uses
cookies for marketing purposes. Functional Cookies are used to
ensure our website remembers your choices and provides better
functionality and personalized features. For example, cookies
make it possible to remember your delivery address. Analytical
Cookies are used to improve our website and our visitors’
experience by analysing the behaviours and usage patterns of
visitors to the Foodelo Platform. Foodelo uses Google Analytics
to collect, process, store and analyze information when you
visit the Foodelo Platform, including IP address, your location
when the Foodelo mobile application is used, device identifiers,
browser characteristics, operating system details, language
preferences, referring URLs, length of visits, pages viewed and
other related information. You can obtain additional information
on Google Analytics’ collection and processing of data and data
privacy and security, including how to learn more about opting
out of Google Analytics’ data collection by visiting the Google
Analytics website. You may set your web browser or smartphone to
notify you when you receive a cookie or to not accept certain
cookies. It is also possible to delete already placed cookies.
By disabling cookies, it is possible that parts of our website
will no longer work. By clicking on one of the links below you
will find how you can change your settings per browser and
possibly delete your cookies: Chrome Firefox Internet Explorer
Edge Safari (iOS) Cookies that are needed for our website and
its features to function (Necessary Cookies) cannot be
deactivated. 11. Campaigns From time to time, Foodelo may launch
contests, sweepstakes, or promotions (“Campaigns”) in connection
to its services. Joining Foodelo campaigns or contests is always
on a voluntary basis. Foodelo processes the following Personal
Data for the purposes of administering your participation in the
Campaign: Name Contact data Order and transaction data
(optional) Campaign data (optional) 12. Fraud
prevention/detection and network security We process Personal
Data to implement, carry out and maintain security measures
aimed at protecting ourselves and our customers from identity
theft, fraud and unauthorized access to an account, and to
prevent and/or detect fraud and other forms of misuse on the
Foodelo Platform. Personal Data processed for fraud prevention
and detection and network security purposes are: Name Order and
transaction data Payment data Browser information IP Address
Device information Communications Data 13. Foodie Coins We
process Personal Data if you use your Foodelo Coin allowance to
pay for an order you placed on the Foodelo Platform and to
provide you with the digital allowance. The following Personal
Data may be processed in connection with Foodelo Coin: Name
Employment data (job role, department, contractual hours)
Contact data Allowance data Order and transaction data Payment
data Other data related to your usage of Foodelo Coin, to
operate Foodelo Coin and to provide you the Foodelo Coin
service. 14. Gift cards When you purchase a gift card for use on
the Foodelo Platform, your payment card information (including
payment card number, security code, expiration date, cardholder
name and billing address) is transmitted using the secure
services of our payment processors for the purposes of
processing your payment. We collect the gift card sender’s email
address and recipient’s name and email address. We use this
information to deliver and manage the gift card. Additional
purposes We will only use your Personal Data for the purposes
described above. If we want to use the data for a different
purpose, we will take appropriate measures to inform you,
consistent with the significance of the changes we make. Where
required by applicable data protection law, we will obtain your
consent. Age This Foodelo Platform is not intended for persons
defined as underage by applicable local laws, nor do we intend
to collect Personal Data of website visitors who are under the
defined legal age. However, we are unable to verify visitors’
ages. We therefore advise parents and/or legal guardians to
monitor their children's online activities, to prevent their
Personal Data being collected without parental consent. If you
feel that we have collected Personal Data of a minor without
consent, please email or write to us at the contact information
set out below. Automated decision-making In the performance of
our contract with you and to improve our platform, Foodelo and
its service providers uses Personal Data to render decisions
based exclusively on automated processing for the following
purposes: Provide our services to you (for example, Foodelo uses
your address data and/or location data to show you available
Partners in your local area); Customer service purposes (for
example, using chatbots); Network security and fraud
detection/prevention purposes. Please see below for information
on how you can submit your observations regarding the automated
decision making which affects you or when such automated
decision-making and/or profiling leads to a negative decision
about you, and you do not agree with it. How long we store
Personal Data for We will only retain your Personal Data for as
long as necessary to fulfill the purposes we collected it for,
including for the purposes of satisfying any legal, tax,
accounting, or reporting requirements. We may retain certain
data as necessary to prevent fraud or future abuse, or for
legitimate business purposes, such as analysis of aggregated,
non-personal information, or if required or permitted by law. To
determine the appropriate retention period for Personal Data, we
consider the amount, nature, and sensitivity of the Personal
Data, the potential risk of harm from unauthorized use or
disclosure of your Personal Data, the purposes for which we
process your Personal Data and whether we can achieve those
purposes through other means, and applicable legal and
contractual requirements. In some circumstances we may anonymise
your Personal Data so that it can no longer be associated with
you, in which case we may use such information without further
notice to you. Sharing with couriers and Partners on the Foodelo
Platform Foodelo will share your Personal Data (order, name, and
telephone number) with the Partner you selected, so that the
Partner can process and prepare your order. Foodelo will also
share your name and address data to the courier for the purposes
of delivering your order. Sharing data for Foodelo Coin If you
use your Foodelo Coin allowance to pay for an order you placed
via the Foodelo Platform, Foodelo shares your Personal Data with
the person that grants you the allowance (which might be your
employer, business partner, etc.). The person that grants you
the allowance has their own responsibility and obligation with
respect to the processing of your Personal Data. The person that
grants you the allowance also shares your Personal Data with us
to allow us to provide Foodelo Coin services to you. From time
to time, we use your information (e.g. specific contact data or
aggregated order data) to help us, and our third parties
understand users of the Foodelo Platform, the effectiveness of
the order and delivery services and to enhance our partners’
product and service offerings. By submitting your Personal Data,
you agree to the transfer, storing or processing as described
above. We will take all steps reasonably necessary to ensure
that your personal information is treated securely and in
accordance with this Privacy Notice. Additionally, we may use
the Personal Data that you provide to us if we are under a duty
to disclose or share your Data in order to comply with (and/or
where we believe we are under a duty to comply with) any
applicable legal obligation; or in order to enforce the Terms of
Service/Use and any other agreement we have with you. This
includes exchanging Personal Data with other companies and other
organizations for the purposes of fraud protection and
prevention. We and our service providers may use or disclose
your Personal Data in response to a search warrant or other
legally valid inquiry or order, or to another organization for
the purposes of investigating a breach of an agreement or
contravention of law or detecting, suppressing, or preventing
fraud, or as otherwise required or permitted by applicable law
or legal process. Your Personal Data may also be used or
disclosed where necessary or desirable for the establishment,
exercise, or defence of legal claims and to investigate or
prevent actual or suspected loss or harm to persons or property.
If our business enters a joint venture with, purchases or is
sold to or merged with another business entity, your Personal
Data may be disclosed or transferred to the target company, our
new business partners or owners or their advisors provided that
the information disclosed continues to be used for the purposes
permitted by this Statement by the entity acquiring the
information. Your Personal Data may be shared with the following
parties: Software providers Advertising and marketing companies,
and promotional partners Implementation partners Payment and
card service providers User testing, survey, and research
partners Professional advisors Law enforcement, regulatory
bodies and/or government agencies Prospective buyers Any other
third party provided that you have given your consent to the
disclosure. Third-party websites Our website may include links
to third-party websites. When you click on such a link, you will
leave our service and go to another site. When accessing such
third-party websites, bear in mind that each of these websites
has its own privacy statement and Foodelo is not responsible for
the collection, use or disclosure of Personal Data by such
third-party websites. Although Foodelo takes great care in
selecting websites to link to, we cannot take responsibility for
the way in which they handle your Personal Data. Where your data
gets sent The Personal Data you provide to us will be held on
our servers which may be in the United States, or Nigeria.
Personal Data Rights and questions or complaints You can
exercise the rights provided for by applicable data protection
laws, which may include: the right to request access to and/or
rectification of your Personal Data, the right to cease
dissemination, the right to submit observations of automated
decision making and the right to withdraw your consent (subject
to legal and contractual restrictions and provided that
reasonable notice is given to us), as well as to lodge a
complaint with a regulatory authority directly (collectively,
“Personal Data Rights”). Your Personal Data Rights are subject
to certain exceptions and restrictions prescribed by law. To
exercise your Personal Data Rights or submit a question
(including any questions you might have about Foodelo ’s
governance policies and practices regarding Personal Data) or
complaint, please email or write to us at the contact
information set out below. We may request certain information
from you for the purposes of verifying the identity of the
individual seeking access to their Personal Data records and may
restrict access to certain Personal Data as required or
permitted by applicable law or legal process. If you withdraw
your consent to receive information regarding certain products,
publications, services or events being offered by Foodelo , you
will no longer receive those types of communications. You may
request the deletion of your account by clicking the Delete
Account button on iOS or Android devices or by requesting
account deletion via email stating that your Foodelo Account
must be deleted. You may also cease the use of the Foodelo
Platform, the Foodelo Services and uninstall and remove all
local software components thereof, if any. Please note that the
data linked to your account will be deleted in accordance with
our retention policies. Security Foodelo takes Personal Data
protection very seriously and we therefore take appropriate
administrative, technical, and physical measures to protect your
Personal Data against misuse, loss, unauthorised access,
unwanted disclosure, and unauthorised alteration. The
transmission of information via the internet is not completely
secure. Although we will take steps to protect your Personal
Data, we cannot guarantee the security of your Personal Data or
other data transmitted to the Foodelo Platform; any transmission
is at your own risk. If you feel that your Personal Data is not
adequately protected or there are indications of misuse, please
contact us on: info@foodelo.africa. How to contact us If you
have any questions or concerns about this Statement and/or our
privacy practices, or if you would like to exercise your
Personal Data Rights or submit a concern or complaint, please
contact us at: Data Protection Officer Foodelo Solutions
Limited. 15, Obanikoro Compound, Obanikoro, Lagos Nigeria United
States Address: or by email at info@foodelo.africa Updates to
this Privacy Notice We may update this Privacy Notice from time
to time in response to changing legal, technical, or business
developments. Your continued use of the Foodelo Platform after
any change of our Notice will constitute your acceptance of the
revised terms of this Notice. We encourage you to periodically
review this Notice for the latest information on our privacy
practices. When we update our Privacy Notice, we will take
appropriate measures to inform you, consistent with the
significance of the changes we make. Where required by
applicable data protection law, we will obtain your consent to
any material changes to this Statement. This Privacy Notice was
last updated on 17-04-2024. ©2024 Foodelo